Our Terminix Story
One plan. One claim. The wrong floor, and the framing rotting under it.
This is the documented record of a Honolulu homeowner's Terminix termite damage repair claim. The contractor Terminix chose installed red oak where white oak was, left no expansion gaps, never sanded off the mill marks, and cut the floor short to meet 121 feet of baseboard he never removed. He admits the short cut in his own texts. On September 29, with Terminix's inspector in the room, the walls came open: termite tunnels run from that floor into the plates, the blocking, and the corner posts that hold up the house, and the repair saw cut two inches into the joists. Cutting around the baseboards was the one way to leave all of that unseen. Every claim on this site is backed by a photograph, a document, or Hawaii law.
September 29: termite damage in the framing, and the joists cut by the repair saw. November 1: a licensed contractor prices the repair at $63,000 plus tax.
See the update
Left, labeled in the family's hand: white oak, the pre-existing floor. Right: red oak, what the contractor installed. These are the samples sent to the USDA Forest Products Laboratory for identification.
This page is the summary
The record is on the next page.
Ninety photographs, a map of the opened walls, the contract, the scope of work, the contractor's own text messages, the licensed floor estimate, and a dated timeline. Then what it takes to fix it.